About EMC2Ops

Your property management workflow. Our implementation expertise.

We build custom automations for property management companies that already know what they want to automate. Tell us the workflow; we design, build, integrate, test, and maintain the solution.

Book a 15-minute consultation View use cases

What EMC2Ops does

EMC2Ops handles the implementation around your existing processes and software. That can include leasing, maintenance, resident and owner communication, CRM records, security deposits, or another scoped operational workflow.

No developers to hire. No automation platform to learn. No DIY implementation. We agree the scope, required access, human approvals, testing, and maintenance responsibilities before launch.

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Built for property managers, multifamily teams, and rental operators.

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Designed around existing CRMs, phone systems, inboxes, calendars, and work order processes.

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Uses human review gates for approvals, emergencies, fair housing concerns, money, and sensitive conversations.

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Measures response speed, booked next steps, CRM completeness, and manual work removed.

Soya Diaouné, founder of EMC2Ops

Founder

Soya Diaouné

Soya is an AI/ML engineer in Charlotte, North Carolina who builds production LLM, data, integration, and workflow automation systems. His background spans computer science, enterprise systems operations, analytics, risk controls, and end-to-end AI product development.

At EMC2Ops, he applies that systems background to property management workflows: define the operating rule, connect the right systems, preserve the human decision points, and measure whether the workflow changed the intended outcome.

Personal site LinkedIn GitHub

Client feedback

Feedback from clients who hired Soya and EMC2Ops to build working systems.

These projects include a custom property management application, AI scheduling, calendars, and systems integration.

5.02 rated reviews · 3 testimonials
5.0
ClientJsons SolutionsToronto, Canada
Client feedback

Jsons Solutions praised EMC2Ops’ work and said they would work with the company again.

What EMC2Ops implemented

AI scheduling and calendar workflow

EMC2Ops built an AI scheduling assistant connected to Google Calendar so availability and appointment coordination could happen in one workflow. For a property team, the same pattern can help move leasing inquiries toward booked tours without manual back-and-forth.

  • Collaborative
  • Committed to Quality
  • Clear Communicator
  • Accountable for Outcomes
5.0
ClientSlyNerdsLos Angeles, California
Client feedback

SlyNerds described EMC2Ops as a strong partner and said they hoped to work with the company again.

What EMC2Ops implemented

AI workflow and systems integration

EMC2Ops connected Make.com and ChatGPT to automate repeatable business steps and pass information between tools. For property teams, that same approach can reduce manual handoffs between inboxes, forms, CRM or PMS records, and task queues.

  • Collaborative
Client testimonial
ClientBradGunner Property Management
Client feedback

I highly recommend Soya. He developed a custom property management application for our company and did an excellent job. He took the time to understand what we needed, communicated well throughout the process, and delivered everything within the timeframe he promised. Soya was professional, reliable, and very easy to work with. We are extremely pleased with the finished product and would definitely work with him again.

What EMC2Ops implemented

Custom property management application

Soya designed and delivered a custom property management application around Gunner Property Management’s requirements, with clear communication and delivery within the promised timeframe.

  • Professional
  • Reliable
  • Clear Communicator
  • On-Time Delivery

Operating principles

  1. Start with the workflow, not the AI tool.
  2. Define the trigger, required context, stop rule, and exception path before launch.
  3. Write useful CRM outcomes, not noisy raw transcripts.
  4. Keep approvals and sensitive decisions with humans.

Where EMC2Ops fits

Custom implementationFrom your requirements to a tested, maintained automation. Security deposit automationConnect evidence, approvals, disposition preparation, and record updates. Missed-call recovery Respond to leasing calls with instant text-back and routing. Leasing follow-up Recover stale leads, no-shows, and unfinished renter next steps. Maintenance intake Collect issue details, urgency, access notes, and routing context. CRM workflow automation Sync summaries, tasks, stages, tags, and ownership updates.

Contact and credibility signals

EMC2Ops publishes detailed property management automation guides, use-case pages, RSS, machine-readable agent files, OpenAPI documentation for exposed website endpoints, and structured data so both search engines and AI systems can understand the business clearly.

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Founder: Soya Diaouné, Charlotte, North Carolina

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Email: soya@getemc2ops.com

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LinkedIn: EMC2Ops

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X: @EMC2Ops

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YouTube: @EMC2Ops